At Tier 2 they repeatedly try to tell us that we don't know what we are talking about and try to explain that the cellular is for backup only. They refuse to just let you go to Tier 2. To get any support from Comcast Business, you have to start at Tier 1 Support and argue with the folks who want to do things like resetting your modem-all from a script. The courts are doing more and more Video Conferencing and a stable internet connection can mean the difference between getting your client out of Jail for health concerns due to COVID and leaving him there in jail hoping he doesn't die before his trial can take place. I have not been dealing with them because I have been working on another project and finally got the call from my friend in tears. It has been about four months and Comcast cannot get it to work. We figured that simple enough, if the cable internet went down, their Cradlepoint Cellular Modem would kick in and provide service until the cable came back online. So when Comcast started offering the service, we made the mistake of signing up for it. I have been trying to convince the business manager that we need a cellular failover for internet service. We are a small law firm that uses hosted PBX via Mitel (another nightmare) and internet access is critical to our business. So far this year we have accumulated more than a week of downtime with their service. We made the terrible mistake of going with Comcast Business in Atlanta.
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